We are committed to providing customers with high-quality compressible sleeping bags and ensuring that your shopping experience is pleasant. If you are not satisfied with your purchase, we offer the following refund policy:
Refund application period: You can apply for a refund within 14 days from the date you received the product.
Eligible refund: Please ensure that the sleeping bag you return is unused and in its original packaging and all included accessories. We only accept refund requests for undamaged, sellable products.
Refund process:
Please contact our customer service team through our customer service email or phone and provide the order number and the reason for the refund.
Once we receive your refund request, we will send detailed return instructions and address.
Please pack the product properly and send it back to the specified address, and the shipping cost will be borne by the customer.
Refund processing: Once the return is received and confirmed to be eligible for a refund, we will process your refund within 2 business days. The refund will be returned to your original payment method.
Special circumstances: If the product you received has quality problems or was sent by mistake, please contact us immediately and we will bear the corresponding shipping costs and replace or refund you.
We hope you are satisfied with your purchase, if you have any questions or need further assistance, please feel free to contact our customer service team! Thank you for choosing us www.flowdepo.com.